Must Have Features of Live Chat Software

Live chat software is quickly becoming the life support of our business world. A company cannot even think about surviving without a good chat support system. And even though there is plenty of such support software in the market, we are seriously lacking good features in such software. There is literally just few software who gives some most essential features that are ignored.

Some of those needed and must have features include:

Installation Process:

 

Did you know that even the most expensive live chat software is not that easy to install? Usually, the companies and their entrepreneurs think that they will buy the most expensive software and it will solve all their problems. Well, guess what? It is not necessary that the most expensive software is easy to install. In fact there is plenty of software in the markets (not taking any names) which are ridiculously expensive and have all the best features but you will need a professional to install the software on your system.

Support All The Time:

The best live chat software must also have twenty four hour support system. Why? Because you have no idea what might go wrong with the software and as you are no technician, you will have no idea how to solve it. So it is always handy that you have a contact number or the email address of the company.

Customization Options:

The software must also have the option of customization. You cannot place the live chat button or window on your website just like that! You will have to make sure that your chat button or window looks good and fits well with the website. As this button is going to be placed on every page, you need to make sure that it is harmonized and synchronized with the rest of your website.

Trial Version:

If you are going to buy the software then make sure that you try it for a few days. The website of the software will have a trial version or demo version that can be downloaded from the website. However, if there is not then you must always ask the company to provide you with one before you buy it.

Quick Prospect Conversions via Live Chat Software - Learn How

One of the biggest challenges which most of the online business merchants are facing today is ‘conversion of a potential customer into legitimate buyer’.  The dilemma is the growing competition and high customers’ expectations.  Every passing day is adding new e-business merchants in the market. On the other hand, increasing awareness of customers has made them choosy and less tolerant. Searching a product online, a potential customer might navigate through your website, but he/she is not going to make a purchase until gets fully satisfied with your service.

You need to work on creating a distinguishing and enhanced customer experience, which could compel your potential client to make an online purchase. Having live chat software implemented on your e-commerce website, you can make difference in delivering a positive customer experience.

See how this handy web chat widget makes it easy for you to convert a random website visitor into customer.

Build Customer Trust: The presence of a chat box window makes a potential client feel that the real persons are there to help him/her in the virtual world. Online support encourages potential buyers to ask questions and get them resolved immediately. Moreover, the potential client develops his/her trust in the particular website thinking that there is someone tangible in this virtual e-store, who could remove all his queries just in few seconds.

Increase Customer Satisfaction: A potential client does not get ready to buy from a website until he/she gets completely satisfied with the service provided. Using chat support software, the retailers can do all that is necessary to convert a prospect into a real buyer. With the help of this web-based chat application, the online chat reps can provide immediate, accurate and detailed response to their potential customers. Using the language support feature of online chat software, the live reps can provide more personalized assistance to their globally located customers.

Help Customer at Checkout Stage: The tracking component of online support enables chat reps to observe visitors’ activities on their website. Doing so, the chat reps send proactive chat greetings to their prospects when find them stuck somewhere on their website. The most probable stage, where you can convert a legitimate into a paying customer is the check-out stage.  Providing right assistance at the right time, you can encourage a potential client to complete a purchase with you.

There is no denying the fact that live chat software has helped retailers to convert their potential customers into legitimate buyers.