Insurance Providers To Use Best Live Chat Software to Help Teenage Drivers

Getting behind the wheels of for the first time is an exciting turn of events for most teenagers. Growing up, they depend upon adult authorities or older siblings to drop them off to school or to their part-time job. By the time, teenagers become 16-17 years old, their parents hand them over the responsibility of driving. While, being handed over the keys signifies growing up, new drivers often underestimate the peril involved in hitting the roads. The California Department of Motor Vehicles reports novice drivers between the ages of 16 and 19 have the highest average annual crash and traffic violations rates of any other age group. Concerned parents can use live chat support software to insure their vehicle and to help teenagers learn commonsense driving tricks.

Every time you take the road, you will come across an ambulance, injured teenagers, and a crashed car. The National Highway Traffic Safety Administration reports teenage drivers overestimate their driving ability. Despite being a novice driver, they take risks by driving under the influence of alcohol and drugs (5.1%), violating traffic signs and signals (8.1%), and changing lanes dangerously (4.3%). More than 35% of teenagers get into a fatal accident by driving at an unsafe speed! While, it takes a while to develop hazard detection skills, experienced and beginner drivers are required by most state laws to have vehicle insurance. Customers that already have auto insurance are required to pay a higher monthly premium if they add a teenage driver to their policy.

Automotive insurance providers can deliver customer support over the phone, face-to-face, and through live chat support software. Customers that visit insurance website are greeted by a courteous customer service representative (CSR) through live chat technology. Before conducting a chat session, CSRs undergo extensive training to understand what auto insurance is. Uninsured drivers often do not know why having some form of coverage is necessary. CSRs can interact in a two session on the website explaining the benefits of being insured. They can help inquisitive buyers understand vehicle insurance pays for medical bills after an accident, protects car owners from costly lawsuits, and pays for damages.

While, the benefits are truly enlightening, potential customers hesitate from doing business with the first insurance provider they came across. This is because they want to shop around for premium discounts. They know by conducting extensive search online, they will eventually stumble upon an insurance website which will offer them lower rates. Best live chat software addresses this problem by having CSRs proactively engage customers who are searching for the right coverage at the right price. CSRs can discuss how the monthly premium will be determined and what they can do to qualify for a discount. In addition, best live chat software navigates browsers around the website to discover tips, tools, and resources to help drivers throughout the learning-to-drive process.