Questions To Ask Before Buying Live Chat Software

Live chat software is considered a revolutionary investment for the online community. This one little software was enough to change the face of online business. Even decades after the invention of online shopping, people were still reluctant to purchase from a virtual store. Now things are changing and this is all thanks to this wondrous software. The software allows online companies to stay in touch with their clients, know what they think about their company and resolve their questions and queries without any kind of pause.

For the clients, this software is the guarantee that they need to buy the product. It is their insurance policy, they get to know more about the product, resolve any queries that they have and be sure about the product/service or the company before they invest their money in the product. 

This software is pure gold for the companies. However, there is a catch. There is hundreds of fake support chat software in the market and the new buyers have no idea how to separate the real from the fake one.

Here are some questions that you must ask before you make a purchase.

When Will I Get My Software?

Unbelievably, it is the fastest way of finding out if the company is true or fake. If the company is true and they really do have the best live chat software, they will tell you that you will receive a confirmation email for your purchase within first one hour of your order. They will send you a receipt that can be used as an insurance against the company. If their software is not what the company claims, you can use that receipt to file a lawsuit against the company and get your money back.

Can I Use The Same Software On MY Laptop and PC Desktop?

This is another way to help you finding out if the software is real or not. If the software is real and from a reputable company, you will be able to use it on both your PC and Laptop, the fake software will not be installed on both the devices.

What If I Lose My License Key?

A good, reputable and real company will never give you a new license. The company will ask you a number of questions about your software and give the same license number to you once again. 

Ask these questions before you buy the software. This big investment can either take your online business to new heights or bring it crashing down.