5 Rules For The Innovative Use of Live Chat Software

Live chat software is a new trend in the online business market. This tool has not only changed the online business trends but has also given it new life to e-commerce world. Live chat has brought the online world into a new space where the client and the company are practically one entity. However, the companies who are using this software properly are the ones that are getting most advantages out of it. The chat support system is revolutionary and it needs to be used innovatively.

Here are some rules that you will have to follow in order to get great results from your live chat software.

Location Is The Key:

Live Support icon must always be integrated in the right place. Making it prominent is important but more than that it should be easily approachable. The chat icon should be placed in an area that is noticeable. The center area of the screen is also a hot spot. For example, the chat software should be placed either at the header or the footer of the page. According to a research, these places are most noticeable and obvious, which is why the client always looks there every time.

• The integration of live chat icon on a mobile interface is supposed to be exact as well. You must have a “click to call” icon on your page that will allow the clients to contact the company without any hassle.

Availability:

The client must never see the “I’m not available” text. This is the most disappointing thing that you could do. Instead of leaving such a message, you can display the hours in which your services will be available. Although, live support chat software is supposed to be a twenty four hour service, it is better that you try to be available as much as possible.

Guide The Client, But Only In The Beginning:

While guiding your clients you need to make sure that you do not overpower the whole conversation. Live chat is all about the clients and their needs. At the beginning of the chat, you need to start the conversation; however, once you are done with the pleasantries, you need to give the control to the client so that he can talk about his issues.

Canned messages are good but only if they are used in the beginning. Once your conversation is in the flow, you need to stop their usage and converse with the clients in your natural style.