Factors Behind Live Chat Service and Software Increasing Popularity

While searching on the World Wide Web, you can have a treasure trove of information about the benefits of live chat service, because the more you explore it; the more likely you are to learn about its usefulness for your online business. Here you are going to learn about the factors behind live chat’s tremendous popularity in the e-commerce sector.

Economical to Purchase

Live chat software is equally affordable for small, medium and large size of businesses of all types. The affordable price of live chat software is one of the biggest factors for its recurrent purchase.

Sufficient Trial Period

Another appealing factor that has increased live chat software’s sales and usability is ‘its sufficient trial period. Nowadays, most of the chat software providers are offering 30-day trial period that is more than enough to judge a software’s efficiency. The long trial period is useful in various ways because not only it increases customers’ satisfaction and trust level but also makes retailers used to of this chat application on their websites.

Easy to Install

What if chat software would follow complicated procedures to be installed? Certainly! It would raise many other concerns and the hassle of complex installation procedures would inhibit entrepreneurs to make it an integral part of their websites. This is the reason that most of the chat software in the market, take a few simple steps to get installed.

Easy Customization

Every online business, brand and website specifies its design, needs and requirements; therefore, you need chat software that can be easily customized according to your needs. Thus, the easy customization is also one of the most valuable factors behind live chat’s tremendous popularity.

Equally Useful for All Websites

Live chat software is highly versatile to be incorporated in any website. No matter, you want to incorporate in your retail, NGO, Health, Education, Real Estate or any other website -- it is equally useful for all, for its high customization. This is the reason that it has been made a ‘must have’ part of every website.

Customer Privacy

Live chat is also useful in a way that it helps you create a useful user experience on your website by helping you maintain visitors’ privacy policy. No doubt, its IP tracking feature helps you checking the volume of customers, who use live support on your website but that does not affect an individual client’s privacy in any way.

These factors so far have been the primary drivers behind live chat solution increasing popularity and you may explore more in the upcoming year. 

5 Rules For The Innovative Use of Live Chat Software

Live chat software is a new trend in the online business market. This tool has not only changed the online business trends but has also given it new life to e-commerce world. Live chat has brought the online world into a new space where the client and the company are practically one entity. However, the companies who are using this software properly are the ones that are getting most advantages out of it. The chat support system is revolutionary and it needs to be used innovatively.

Here are some rules that you will have to follow in order to get great results from your live chat software.

Location Is The Key:

Live Support icon must always be integrated in the right place. Making it prominent is important but more than that it should be easily approachable. The chat icon should be placed in an area that is noticeable. The center area of the screen is also a hot spot. For example, the chat software should be placed either at the header or the footer of the page. According to a research, these places are most noticeable and obvious, which is why the client always looks there every time.

• The integration of live chat icon on a mobile interface is supposed to be exact as well. You must have a “click to call” icon on your page that will allow the clients to contact the company without any hassle.

Availability:

The client must never see the “I’m not available” text. This is the most disappointing thing that you could do. Instead of leaving such a message, you can display the hours in which your services will be available. Although, live support chat software is supposed to be a twenty four hour service, it is better that you try to be available as much as possible.

Guide The Client, But Only In The Beginning:

While guiding your clients you need to make sure that you do not overpower the whole conversation. Live chat is all about the clients and their needs. At the beginning of the chat, you need to start the conversation; however, once you are done with the pleasantries, you need to give the control to the client so that he can talk about his issues.

Canned messages are good but only if they are used in the beginning. Once your conversation is in the flow, you need to stop their usage and converse with the clients in your natural style.

Questions To Ask Before Buying Live Chat Software

Live chat software is considered a revolutionary investment for the online community. This one little software was enough to change the face of online business. Even decades after the invention of online shopping, people were still reluctant to purchase from a virtual store. Now things are changing and this is all thanks to this wondrous software. The software allows online companies to stay in touch with their clients, know what they think about their company and resolve their questions and queries without any kind of pause.

For the clients, this software is the guarantee that they need to buy the product. It is their insurance policy, they get to know more about the product, resolve any queries that they have and be sure about the product/service or the company before they invest their money in the product. 

This software is pure gold for the companies. However, there is a catch. There is hundreds of fake support chat software in the market and the new buyers have no idea how to separate the real from the fake one.

Here are some questions that you must ask before you make a purchase.

When Will I Get My Software?

Unbelievably, it is the fastest way of finding out if the company is true or fake. If the company is true and they really do have the best live chat software, they will tell you that you will receive a confirmation email for your purchase within first one hour of your order. They will send you a receipt that can be used as an insurance against the company. If their software is not what the company claims, you can use that receipt to file a lawsuit against the company and get your money back.

Can I Use The Same Software On MY Laptop and PC Desktop?

This is another way to help you finding out if the software is real or not. If the software is real and from a reputable company, you will be able to use it on both your PC and Laptop, the fake software will not be installed on both the devices.

What If I Lose My License Key?

A good, reputable and real company will never give you a new license. The company will ask you a number of questions about your software and give the same license number to you once again. 

Ask these questions before you buy the software. This big investment can either take your online business to new heights or bring it crashing down.

Chat Support Software Makes Your E-Stores worth Visiting

An e-commerce website needs to be updated on regular basis; because the trends of searching and buying the products on internet keep on changing.  The content and design of your website has much to do in attracting visitors. The more useful information you provide to your customers, the more likely they are to visit your website.  However, the changing trends and excessive use of technology and social media have made the customers more demanding. The modern-day customers hardly take out time to go through a website in detail so that they could get relevant information about a product or service.

Therefore, instead of spending time in exploring the contents of your site, the customers want things at their beck and call. They want to talk to a real person, who could provide them right answers so that they could complete an online purchase in minimum possible time. This is the reason that almost every vendor is having chat support software on his website.

Following is the detail on how this chat application makes your website worth-visiting.

Attracts Visitors

Chat-savvy visitors now overlook the websites with a robotic feel. A customer usually prefers to click a website with a chat window on it because it gives it a more human feel.

Assures Immediate Assistance

Customers don’t want to wait for an email or telephonic response; especially, when they are to make a purchase for a special event like, a wedding, birthday,  Christmas or any other event. Customers prefer to go to sites which offer support chat software; because it assures an immediate assistance through real people. By getting right assistance at right time through online chat, the customers can easily make timely online purchases.

Round the Clock Service
Online chat’s 24/7 availability feature enables e-commerce websites to expand their service hours round the clock. Thus, maximizing their operational hours, the websites invite customers from all across the globe.

Undoubtedly, live chat is a key factor in attracting visitors on an e-commerce website.

Must Have Features of Live Chat Software

Live chat software is quickly becoming the life support of our business world. A company cannot even think about surviving without a good chat support system. And even though there is plenty of such support software in the market, we are seriously lacking good features in such software. There is literally just few software who gives some most essential features that are ignored.

Some of those needed and must have features include:

Installation Process:

 

Did you know that even the most expensive live chat software is not that easy to install? Usually, the companies and their entrepreneurs think that they will buy the most expensive software and it will solve all their problems. Well, guess what? It is not necessary that the most expensive software is easy to install. In fact there is plenty of software in the markets (not taking any names) which are ridiculously expensive and have all the best features but you will need a professional to install the software on your system.

Support All The Time:

The best live chat software must also have twenty four hour support system. Why? Because you have no idea what might go wrong with the software and as you are no technician, you will have no idea how to solve it. So it is always handy that you have a contact number or the email address of the company.

Customization Options:

The software must also have the option of customization. You cannot place the live chat button or window on your website just like that! You will have to make sure that your chat button or window looks good and fits well with the website. As this button is going to be placed on every page, you need to make sure that it is harmonized and synchronized with the rest of your website.

Trial Version:

If you are going to buy the software then make sure that you try it for a few days. The website of the software will have a trial version or demo version that can be downloaded from the website. However, if there is not then you must always ask the company to provide you with one before you buy it.

Quick Prospect Conversions via Live Chat Software - Learn How

One of the biggest challenges which most of the online business merchants are facing today is ‘conversion of a potential customer into legitimate buyer’.  The dilemma is the growing competition and high customers’ expectations.  Every passing day is adding new e-business merchants in the market. On the other hand, increasing awareness of customers has made them choosy and less tolerant. Searching a product online, a potential customer might navigate through your website, but he/she is not going to make a purchase until gets fully satisfied with your service.

You need to work on creating a distinguishing and enhanced customer experience, which could compel your potential client to make an online purchase. Having live chat software implemented on your e-commerce website, you can make difference in delivering a positive customer experience.

See how this handy web chat widget makes it easy for you to convert a random website visitor into customer.

Build Customer Trust: The presence of a chat box window makes a potential client feel that the real persons are there to help him/her in the virtual world. Online support encourages potential buyers to ask questions and get them resolved immediately. Moreover, the potential client develops his/her trust in the particular website thinking that there is someone tangible in this virtual e-store, who could remove all his queries just in few seconds.

Increase Customer Satisfaction: A potential client does not get ready to buy from a website until he/she gets completely satisfied with the service provided. Using chat support software, the retailers can do all that is necessary to convert a prospect into a real buyer. With the help of this web-based chat application, the online chat reps can provide immediate, accurate and detailed response to their potential customers. Using the language support feature of online chat software, the live reps can provide more personalized assistance to their globally located customers.

Help Customer at Checkout Stage: The tracking component of online support enables chat reps to observe visitors’ activities on their website. Doing so, the chat reps send proactive chat greetings to their prospects when find them stuck somewhere on their website. The most probable stage, where you can convert a legitimate into a paying customer is the check-out stage.  Providing right assistance at the right time, you can encourage a potential client to complete a purchase with you.

There is no denying the fact that live chat software has helped retailers to convert their potential customers into legitimate buyers.

Businesses New to Live Chat Solutions

The usage of live chat software is on the rise as companies all over the world are embracing live chat solutions. This support system has proved to be very effective due to its characteristics such as real-time communication, which makes it a good choice for companies so that they can provide an engaging experience to their customers. If your company has recently decided to purchase the live chat software it may have some trouble starting up which is why the following list should be followed as a set of guidelines:

• Know who your target audience is: Depending upon the business you are running, you may direct your web targets towards chats relating to sales or use it as a support tool. You could even decide to do both. Having knowledge about who you would like to chat with and what the conversations will revolve around will be of great help to achieve goals that the company has set.
• Know your goals: Have a clear set of goals in mind that you want to achieve using live chat solutions. Goals could consist of wanting to increase average order values or increasing the utilization of chat providers handling multiple chats.
• Know who is going to be answering your chats: It does not matter whether you have a single employee or an entire center full of employees, knowing who will staff your customers is one of the most vital points to consider to ensure a good chat experience for your customers.
• Know where you are going to place your chat: Visibility is very important. Customers should be able to easily see where the chat button is placed on the website. Keep your goals in mind and consider how you will want to use chat in areas such as the shopping cart or customer support pages that is where the chat button usually works best.
• Know what the cost is for not doing chat: There are hidden costs of not using live chat support software such as missed sale opportunities or being a competitive differentiator.  Not using live chat could prove to have a greater impact than you may think.

In conclusion, the above guidelines should be kept in mind when starting out to use live chat solutions. Several other advantages can be gained by using live chat and companies are starting to see that.